Terms of Service
Last Updated: March 4, 2025
Introduction
Welcome to Bay Area Duct Masters. These Terms of Service (“Terms”) govern your use of the Bay Area Duct Masters website located at www.bayareaductmasters.com (“Website”) and the air duct cleaning and related services (“Services”) offered by Bay Area Duct Masters (“we,” “us,” or “our”).
Please read these Terms carefully before accessing or using our Website or Services. By accessing or using any part of the Website or by using our Services, you agree to be bound by these Terms. If you do not agree to all the Terms, you may not access the Website or use our Services.
Services
Bay Area Duct Masters provides professional air duct cleaning and related HVAC maintenance services to residential and commercial properties throughout San Francisco and surrounding Bay Area communities.
Service Scheduling and Appointments
When scheduling our Services, you agree to provide accurate and complete information. We will make reasonable efforts to perform Services at the scheduled time, but factors outside our control may cause delays.
You agree to provide reasonable access to all areas necessary for us to perform the Services. If we cannot access the required areas, we may need to reschedule and additional fees may apply.
Service Standards
We strive to provide high-quality Services performed by trained technicians according to industry standards. All our technicians are NADCA-certified and follow established protocols for air duct cleaning.
We offer a 100% satisfaction guarantee on all our Services. If you are not completely satisfied with the Services performed, please contact us within 7 days, and we will address your concerns at no additional cost.
Payment Terms
Pricing
Prices for our Services are as quoted on our Website, in written quotes provided to you, or as agreed upon at the time of scheduling. All prices are in U.S. dollars and do not include applicable taxes, which will be added at the time of payment.
We reserve the right to modify our prices at any time. Price changes will not affect Services already scheduled and confirmed.
Payment Methods
We accept payment by credit card, debit card, check, and electronic bank transfers. Payment is due at the time Services are completed unless otherwise agreed in writing.
For commercial clients with established accounts, payment terms may be specified in a separate agreement.
Refunds
If we cannot complete the scheduled Services due to circumstances within our control, we will reschedule at no additional cost or provide a full refund at your option.
If you cancel a scheduled appointment with less than 24 hours’ notice, a cancellation fee equal to 25% of the quoted Service price may apply.
Website Use
Content
All content on our Website, including text, graphics, logos, images, and software, is the property of Bay Area Duct Masters and is protected by copyright and other intellectual property laws.
You may access, view, and print content from our Website for personal, non-commercial use only. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any content obtained from our Website without our prior written consent.
User Accounts
If you create an account on our Website, you are responsible for maintaining the confidentiality of your account information and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account.
Prohibited Uses
You agree not to use our Website:
- In any way that violates applicable laws or regulations
- To impersonate or attempt to impersonate Bay Area Duct Masters, our employees, or other users
- To engage in any conduct that restricts or inhibits anyone’s use of the Website
- To attempt to gain unauthorized access to any portion of the Website
- To use the Website for any purpose that is unlawful or prohibited by these Terms
Limitation of Liability
To the fullest extent permitted by law, Bay Area Duct Masters shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to lost profits, data loss, or business interruption, arising out of or related to your use of our Website or Services.
Our total liability for any claim arising out of or relating to these Terms, our Website, or our Services shall not exceed the amount you paid to us for the Services that are the subject of the claim.
Indemnification
You agree to defend, indemnify, and hold harmless Bay Area Duct Masters, its affiliates, and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys’ fees) arising out of or relating to your violation of these Terms or your use of the Website or Services.
Governing Law
These Terms and any dispute or claim arising out of or related to them, their subject matter, or their formation shall be governed by and construed in accordance with the laws of the State of California, without giving effect to any choice or conflict of law provisions.
Any legal suit, action, or proceeding arising out of, or related to, these Terms or the Website or Services shall be instituted exclusively in the federal courts of the United States or the courts of the State of California, in each case located in the City and County of San Francisco. You waive any and all objections to the exercise of jurisdiction over you by such courts and to venue in such courts.
Changes to Terms
We may revise and update these Terms from time to time at our sole discretion. All changes are effective immediately when posted and apply to all access to and use of the Website thereafter.
Your continued use of the Website or Services following the posting of revised Terms means that you accept and agree to the changes. You are expected to check this page periodically so you are aware of any changes.
Severability
If any provision of these Terms is held to be invalid, illegal, or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent possible, and the remaining provisions of the Terms will continue in full force and effect.
Entire Agreement
These Terms, our Privacy Policy, and any other agreements or policies referenced herein constitute the sole and entire agreement between you and Bay Area Duct Masters regarding the Website and Services and supersede all prior and contemporaneous understandings, agreements, representations, and warranties.
Contact Information
For questions about these Terms, please contact us at:
Bay Area Duct Masters
San Francisco, CA 94102
Phone: (415) 985-9926